Purchases are processed by Stripe, our merchant of record. This page is the policy we apply when you ask for your money back. It is deliberately short.
The Creator plan starts with a 14-day free trial. You add a card and pay $0. If you cancel from Manage billing before the trial ends, nothing is ever charged. If you do not cancel, the plan renews at the price shown at checkout on the date shown at checkout, and from then on the rules below apply.
Every video you make consumes real compute the moment it runs, so we do not offer refunds on subscriptions or credit packs. Exceptions apply only where a refund is required by law (for example, mandatory consumer withdrawal rights in some countries) or by the rules of Stripe and the card networks.
If a job fails, the credits it reserved go back to your balance automatically, in full. You do not need to contact anyone or ask. Credits are usage allowance, not cash, and have no cash value.
If you were charged twice, charged the wrong amount, or charged after canceling, email us. That is an error, not a refund request, and we fix errors.
Canceling a subscription needs no approval: cancel any time from the billing portal, keep access until the end of the period you paid for, and no further payments are taken. We do not prorate partial periods.
Email [email protected] from the address on your account. Say which purchase you mean; we can see the rest. We aim to respond within two business days.
This policy has not yet been reviewed by counsel.